Send in your questions and they may end up here!!!

Who is Minigainz?

Minigainz is a nickname that we gave to our son shortly after he was born. Although on the smaller side, he is impressively strong and takes after his father in a lot of ways who carries the nickname Papagainz!

Does it cost more to personalized my ladder with all the text options?

All of our ladders come with ability to personalize all three text areas either with some of our default suggestions or with your own ideas. The only restriction will be the characters allowed in each area, which will be stated on the text form. If you wish to leave areas blank with no text, fill that area with LEAVE BLANK. If we have questions about your text prior to placing it, we will reach out with you to confirm your order.

Am I able to expedite my order?

At this time we do not have an option to do so. As parents we understand trying to get those last minute gifts and trying to meet special occasion and holiday deadlines. You can leave a comment on our order forms at the bottom of your check out in the” Additional information area. We always do our best to hit the early margin of all our stated lead times.

Why did my order show up in 2 boxes and from different carriers?

We have a variety of boxes to accommodate all order sizes. We ship everything that is not a ladder through USPS and ladders ship out through UPS. This helps in drastically cutting down shipping costs.

When my order ships, how long will it take to get to me?

All of our orders are label printed under the choice of 1-3 day shipping. For USPS we ship 1-3 day Priority and UPS we ship 1-3 day Ground.

Am I able to send in pictures to you of my kid with your toys to share on social media?

ABSOLUTELY!!! Nothing brings us more joy than to see our products loved and used. You can feel free to reach out on our Facebook page of That Fire Guy and message us. We will not post the pictures you send us with our your consent.

Do you have plans to make taller ladders?

We don’t have any plans at this time or in the future to make taller ladders. Our tallest ladder was designed to be able to rest the tips at counter top height. Any taller and we may have to get a UL rating (hahaha).

Do you hand make all the leather products you sell?

We do make all of our leather products right out of our home. While That Fire Guy does all of the leather work, there are several attaching items that The Boss (aka the Mrs) works on too. All of our leather starts as a big sheet and with self made, one of a kind templates is turned into what you see!

Do you accept returns?

We can assure you, we will ALWAYS try to make things right by our customers! Order cancellations and returns will be handled on a case by case basis as the majority of our products are custom and handmade. However, if you receive a product that has a mistake or defect please reach out for correction. (That Fire Guy is human and sometimes mistakes have been known to happen.)